The Operations Manager is the most crucial gear of the organisation engine. If you are in the Sales & Service and Maintenance industry it may be a firefighting day on a daily basis. The Operations Manager is the center of all activities and sometimes get caught in the crossfire too.
The most common problems that appear are related to
- works to do
- assigning to right teams
- getting feedback and replies on time
- Having Eyeballs on your On-Field teams
- Vetting captured data and results
- Collecting after sales/service feedback from customer