With the everchanging technological scene in Singapore, we see more and more businesses are switching to newer and more technological-based document management approaches. Similar to that of 2020, businesses are migrating towards an integrated digital business platform to better communication between its members and encouraging a more collaborative environment. The following are some trends that are predicted that will become prevalent in more companies in 2021.

  1. Democratization

Democratization of technology is the process that allows technology to become more accessible to people. This allows all employees in the company to automate their workflow even without prior programming experience as it would rely on little or no-code platforms to generate proper workflow operations.

  1. Documents without Documents

No longer were the old days whereby companies mainly made use of paper-based documents. Companies are now going digital to become paperless and lower their carbon footprint. However, it is insufficient to merely switch to digital platforms such as Microsoft Word or Excel. They have to switch to more modern workflow management systems that are able to process data and can skip the document exchange process among different members of the company.

  1. Switching From Standalone Solutions to Platforms

With the latest Fourth Industrial Revolution present, it has brought about a plethora of new technologies such as Big Data and the IoT (Internet of Things), Artificial Intelligence (AI). These new technological projects are highly promising for digital businesses, and it is foreseen that they will bring even more benefits to the enterprise environment. This will also help to implement integrated platforms to consolidated not only data but other forms of digital technologies together as well. These new technologies are expected to become the core of digital businesses as the integration of the multitude of digital infrastructure a business has helped to boost the workflow management of a company

  1. Transforming the Customer and Employee Experience

The technological skills of most citizens in the country is increasing at a non-stop rate as students and adults alike are becoming more and more tech-savvy. As they become more used to the convenience of mobile apps to engage in activities such as booking a restaurant or hailing a taxi. This also means that the expectations for these interfaces become higher. By serving customers the old and tedious way would cause a company to become less competitive in the market. This is the same for employees, engaging in traditional methods such as paper or written work will ruin the employee experience and hence result in a high employee turnover. Companies are hence now building an automated onboarding process that is supported by workflow management software to speed up processes such as hiring or training. Creating user-friendly interfaces that are available in the office or remotely to serve both their customers as well as their employees

  1. Increase in Synergy of RPA and Workflow Management

Robotic Process Automation or more simply known as RPA is gaining in popularity amongst companies as they are able to make use of bots to replace humans in lower-levelled or redundant work. Some benefits of RPA include improvements in productivity across sectors of a company and improvements in the quality and accuracy of outputs. Because bots cannot work with implicit processes that humans can, businesses should use both RPA and workflow management together whereby tasks are completed by both bots and humans and task assignment is done by humans. Hence the workflow systems should be open to allow for integration of RPA systems and be supportive of human and bot collaboration.

  1. A Shrinking IT Department Role

Although in the digital era the IT department still plays a crucial and integral part of every company, Morden IT infrastructure is very different form that of the 2000s or early 2010s. As more business management tools such as Workflow Management Software becomes available and has more user-friendly interfaces with little to no code required, the need for an IT department for technological related tasks becomes idle. A modern workflow management system allows all employees with the most basic IT skills to address any queries or problems they may have and build workflow applications or assign workflow tasks quickly and easily.

It is crucial in our modern technological day for companies to have a proper Workflow Management Software or System for them to increase their collaboratively and enhance productivity. Especially in the Covid-19 era whereby workers are unable to be in the office physically, a proper Workflow System to be able to work remotely from home. It allows companies to stop doing redundant tasks that are a waste of valuable resources such as manpower and money.

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